Exchange
Customers can exchange their order within 7 days from the date of delivery.
Conditions for Exchange
We reserve the right to decline exchanges for products that:
- appear to have been used, washed, or soiled.
- are damaged (unless the product was delivered in a defective condition).
Reverse pickup will only be arranged upon confirmation from our customer experience team.
For defective products, please share clear images at support@skeltoncode.com, and our team will get back to you.
Once approved by our customer experience team, the reverse pickup of the product(s) will be arranged within 7 days of receiving the request.
Important Note
Ensure that the product packaging remains intact and as delivered when returning the product.
Exchange Process
- Visit the Exchange Portal on our website.
- Fill out the exchange form and submit your request.
- Our customer experience team will contact you within 48 hours.
- Alternatively, you can contact us directly at 9820758664 or email us at support@skeltoncode.com.
Order Confirmation / Cancellation
- Once an order is canceled, it cannot be reinstated. A new order must be placed.
- Orders in the processing status cannot be canceled.
- If you need to make changes to your order before it is shipped, please call us immediately at 9820758664. Changes cannot be made once the order has been shipped.
- Refund Policy
- We do not accept returns or provide refunds for purchases from Skelton Code.
- Complaints about defective products will only be addressed if notified within 24 hours of delivery.
Refund Policy
- Refunds are processed after the returned item is inspected and approved.
- Refunds will be issued to the original payment method within 7-10 business days of approval.
For assistance, contact
care@skeltoncode.com or 9820758664.
